Booking Terms

1. Parties, seller and applicable terms

The clinic identified on the booking page and confirmation is the seller and service provider. Clinilo FZE LLC supplies the technical platform and is not the seller, practitioner or payment recipient. Clinilo contact and appointed EU representative are identified in section 1 of the Platform Terms. These global terms apply together with the clinic’s displayed seller details, service description, price, cancellation policy and privacy notice; mandatory consumer law prevails.

2. Booking and contract formation

Before submission, the flow shows the clinic identity/contact, neutral service description, practitioner where material, date, time, place, total price and offline payment timing, cancellation/no-show consequences, complaint contact, withdrawal instructions, clinic privacy notice and exact global terms version. The client can correct details before the final button. The clinic-client service contract forms when the booking is accepted and confirmation is displayed or sent, subject to any clearly stated availability check.

The booking evidence records the seller snapshot, appointment, price/cancellation policy, withdrawal classification right_applies, instructions, interface-copy versions and exact global and clinic terms. Clinilo queues an email confirmation containing the immutable receipt and retained document attachments or links. That email is the durable copy; the secure booking-management page supplies lifecycle controls but is not itself the receipt archive. If delivery fails, the clinic must resolve delivery or provide an equivalent durable copy without undue delay and before the service. This evidence records the request and server result; mandatory rights and evidence rules still apply.

3. Authority, accurate information and emergencies

The client confirms that booking details are accurate and that they may book for themselves or have authority to book for another person. Clinilo is not an emergency, diagnostic or clinical-record service. Do not submit symptoms, diagnoses, treatment history, medical images or other health/special-category information. For urgent or emergency needs contact the appropriate health or emergency service instead.

4. Clinic services and practitioner allocation

The clinic alone describes and supplies the booked service, determines professional suitability outside Clinilo, assigns or replaces a practitioner where the displayed terms allow, and gives any required professional information outside the platform. A practitioner change must not materially reduce the service; the clinic must offer an appropriate remedy where mandatory law requires it. Clinilo does not recommend or supervise treatment.

5. Final price and payment

The booking page shows the clinic’s total consumer price, including mandatory taxes and fees, before submission. Managed Launch does not take online payment or card details; payment is made directly to the clinic at the time and by the method the clinic displays. No hidden Clinilo booking fee is added. The clinic handles receipts, refunds, payment disputes and statutory price remedies.

6. Withdrawal right applies to Managed Launch bookings

Every service policy available for new Managed Launch bookings is classified right_applies. The clinic does not offer the statutory_exception classification in this launch. The client receives the statutory 14-day withdrawal information, model form and a prominent booking-specific “Withdraw contract” route. The technical reference date is 14 days after contract formation, but missing or delayed information, weekends, public holidays or mandatory law may extend a legal period.

If the client asks the clinic to begin the service during the withdrawal period, the flow requires a separate, unchecked express request and the legally required acknowledgement about full performance before the appointment can proceed under that request. A right is lost only when statutory conditions are actually met. A later online withdrawal declaration remains recordable for manual legal review and triggers a timestamped durable receipt; the route does not decide a payment dispute by itself.

7. Cancellation, rescheduling and no-show policy

The clinic’s versioned cancellation policy shown before submission governs ordinary cancellation, rescheduling, late arrival and no-show consequences, subject to mandatory law and the withdrawal right. The secure management link or direct clinic contact may be used. Ordinary cancellation or rescheduling does not automatically exercise the statutory withdrawal right; use the separate withdrawal route or an unequivocal statement to the clinic for that right.

8. Service messages and privacy

The clinic and Clinilo may send booking confirmation, change, cancellation, reminder, withdrawal receipt and essential security messages by email or SMS. These are service communications, not permission for marketing. Marketing requires a separate lawful basis and unsubscribe route. The clinic privacy notice explains its controller processing; Clinilo’s Privacy Policy explains platform processing.

Policy ordinary-data-only-2026-08-16 applies to every booking field and message. Do not enter health, diagnosis, treatment history or other special-category information. The clinic must collect any legally necessary clinical information through a separate suitable system.

9. Technical platform use and availability

Do not misuse secure links, bypass access controls, automate abusive requests or interfere with the service. Keep confirmation and management links private. Clinilo may experience maintenance or provider interruption and does not guarantee uninterrupted availability. If the platform is unavailable, contact the clinic through its displayed email, phone or postal details and keep a copy of any notice.

10. Responsibility and mandatory rights

The clinic is responsible for the service, practitioner, seller disclosures, price, cancellation policy, professional duties, complaints and consumer remedies. Clinilo is responsible for its technical platform duties. Nothing excludes liability or remedies that consumer, product-safety, privacy or other mandatory law prohibits excluding. These terms do not turn Clinilo into the clinic or make the client a party to the clinic’s Platform Terms.

11. Complaints, governing law and courts

Send service, price, cancellation and refund complaints to the clinic using the confirmation details. Send technical or Clinilo privacy complaints to casper@swprlabs.com. The clinic-client contract follows the law and courts stated by the clinic only to the extent valid; a consumer keeps mandatory protections and forums of their habitual residence. Danish consumers may use applicable public complaint bodies and EU rights.

12. Versions, evidence and changes

The booking freezes and records the exact global terms, clinic terms, seller snapshot, withdrawal instructions, interface copy and policy revisions used for that request. The confirmation email provides the durable receipt and retained document attachments or links. The secure management page provides lifecycle controls, not a permanent receipt archive. Later changes do not rewrite an earlier booking. A material change applies only prospectively after clear notice and any new acceptance required by law.