Clinilo
Privacy Policy
How the Clinilo booking platform handles your personal data when you book an appointment with a clinic that uses Clinilo.
Some sections of this page are drafts and are clearly marked as pending legal review.
Who is responsible for your data
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Clinilo is the software platform behind this booking page. The clinic you book with decides why and how your details are used; Clinilo stores and processes them on the clinic's behalf to provide online booking, reminders and the clinic's client records.
What we store when you book
We store the details you enter in the booking form: your name, email address and phone number, the treatment, practitioner and time you chose, whether it is your first visit, your answers to any questions the clinic asks during booking, and whether you opted in to marketing. These details are used to confirm, remind you about and manage your appointment.
Health information
Any health information you share — for example answers in the clinic's intake or consent forms, or the treatment notes your practitioner keeps — is stored with field-level encryption, and every access to it by clinic staff is logged. It is never used for advertising or analytics.
How long we keep your data
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Treatment records are kept for at least 10 years by default — the record-keeping period that applies to healthcare providers in Denmark — even if you ask for your other data to be deleted. A clinic can configure a longer period where the rules that apply to it require one.
Payments
Online deposits and payments are processed by Stripe. Your card details go directly to Stripe and never reach Clinilo's servers. When you pay online, Stripe may set its own cookies as part of payment processing and fraud prevention.
Cookies and storage on your device
Booking pages set a single cookie, which remembers your language choice for up to a year. There are no advertising or analytics cookies on booking pages.
When you complete a booking, this browser also remembers your name, email address and phone number locally — on your device only — so your next booking is faster and the form can greet you by name. These details are never sent to a server to look you up. You can remove them at any time with the "Clear this device" button on the booking form, or by clearing this site's data in your browser settings.
Your rights
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You can ask to see, correct, export or delete the personal data held about you. For data about your bookings and treatments, contact the clinic you booked with — it manages your record.
Contact
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If you have questions about this policy or how your data is handled, contact the clinic you booked with, or contact Clinilo.